WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → FAQ
Frequently asked questions about Lucky Spins
Which Roulette type has the lowest house edge?
The house edge for European Roulette is typically 2.70%. This figure represents the casino's statistical advantage over the player in the long run. French Roulette, when playing with the 'la partage' or 'en prison' rule, can reduce the house edge on even-money bets to as low as 1.35%.
American Roulette, conversely, features a higher house edge of 5.26% due to the inclusion of a double zero (00) alongside the single zero (0). This means that for every €100 wagered on American Roulette, the casino expects to retain €5.26, compared to €2.70 on European Roulette.
For players prioritising a lower house edge, European Roulette is generally the preferred choice over American Roulette. The difference in house edge can significantly impact a player's potential long-term returns, making informed selection crucial for value-conscious players.
How does Live Blackjack differ from RNG Blackjack?
Live Blackjack features real dealers managing the game in a studio setting, streamed directly to players. This offers a more social and interactive experience, mimicking a physical casino environment. RNG (Random Number Generator) Blackjack, on the other hand, uses algorithms to determine outcomes, making it a purely digital and faster-paced game.
The pace of play is a significant differentiator, with Live Blackjack rounds often taking longer due to dealer actions and player decisions. RNG Blackjack games are typically much quicker, allowing for more hands to be played within a given timeframe. For example, a single hand in Live Blackjack might take 30-60 seconds, whereas an RNG hand could be completed in 10-20 seconds.
Wagering requirements for bonuses may also apply differently. For instance, the game contribution for slots is 100%, while both table games and live casino games contribute only 10% towards fulfilling wagering requirements. This means players focusing on live dealer games will need to wager considerably more to clear bonus funds compared to those playing slots.
How much commission does the Banker bet cost?
In Baccarat, the Banker bet is often subject to a commission, typically 5% of the winnings. This commission is applied when the Banker bet wins. For example, if a player wagers €10 on the Banker and wins, they might receive €9.50 after the 5% commission is deducted.
The Banker bet is statistically the most favourable bet in Baccarat, offering a slightly lower house edge than the Player bet. This is why the commission is applied, to offset the casino's advantage on this popular wager. The Player bet, in contrast, usually does not incur any commission.
While the commission slightly reduces the payout, the Banker bet remains a strong option for players. The house edge on the Banker bet, including the commission, is approximately 1.06%, compared to around 1.24% for the Player bet, making it a statistically sound choice for many.
What is the minimum deposit for the welcome bonus?
The welcome bonus at Lucky Spins is available with a minimum deposit of €10. This deposit unlocks the offer of a 300% match bonus up to €2,000, along with 100 free spins. This low entry point makes the bonus accessible to a wide range of players.
Should a player deposit the minimum of €10, they would receive an additional €30 as a bonus, totalling €40 to play with, plus the 100 free spins. To claim the maximum bonus amount of €2,000, a deposit of approximately €666.67 would be required (2000 / 300% * 100%).
It is important to note that while the minimum deposit is €10, the wagering requirements must be met within 30 days. These requirements range from x35 to x45 the bonus amount, meaning a €10 bonus would require €350 to €450 in wagers to be cleared.
What to do if the confirmation email is missing after 24 hours?
If the KYC (Know Your Customer) confirmation email is missing after 24 hours, the first step is to check the spam or junk mail folder of the registered email address. Sometimes, these automated emails can be misclassified by email providers, delaying their visibility.
If the email is not found in spam, players should contact the casino's customer support directly for assistance. The KYC process involves submitting identification documents and proof of address, which can take 24-48 hours for verification. Delays in email communication could indicate an issue with the verification status.
Alternatively, players can attempt to re-initiate the KYC process or request a status update through the casino's support channels. Ensuring all provided contact details are correct during registration is paramount to avoid such delivery issues, which could otherwise affect account access or bonus eligibility.
Quick answers to common questions
| Question | Short Answer |
|---|---|
| What welcome bonus is available? | 300% welcome bonus up to €2,000 plus 100 free spins |
| What is the minimum deposit? | from EUR 10, depending on the method |
| How long does a withdrawal take? | e-wallets and crypto usually same day, cards 1-3 business days |
| Is there a mobile app? | yes, for Android and iOS plus a mobile web version |
| Can games be tested for free? | yes, most slots run in demo mode without a deposit |
| How do I reach support? | live chat and email, around the clock |
| Which currencies are accepted? | EUR and other common currencies |
Can I withdraw bonus funds before wager x35?
The welcome bonus offers 300% up to €2,000 plus 100 free spins. The wagering requirement for bonus funds ranges from x35 to x45. This means that for every €1 of bonus money, you must wager between €35 and €45. Therefore, withdrawing bonus funds before meeting this wagering threshold is not permitted.
Players must complete the wagering requirement within 30 days of receiving the bonus. Failure to meet this deadline will result in the forfeiture of bonus funds and any associated winnings. For example, if a player receives a €100 bonus, they must wager between €3,500 and €4,500 within the 30-day period.
The contribution of different game types towards the wagering requirement varies. Slots contribute 100%, while table games and live casino games contribute only 10%. This means that playing slots is the most efficient way to clear the wagering requirement, with €100 wagered on slots counting as €100 towards the target.
Which studios use 6x5 reels instead of 5x3?
The game catalogue features titles from various studios, with specific reel structures being a characteristic of certain providers. For instance, Major Millions, supplied by Games Global (Microgaming), utilizes a 5x3 reel setup. This configuration consists of five reels and three rows of symbols.
While the provided data specifies the reel structure for Major Millions as 5x3, information regarding studios that exclusively utilize 6x5 reels is not detailed. The focus remains on the specified game formats available within the platform's offerings.
Understanding reel structures is important for gameplay, as it influences the number of potential paylines and the overall complexity of the game. A 5x3 setup, like that of Major Millions, typically offers a more straightforward gameplay experience compared to larger reel formats.
Which studios supply most slots in the catalog?
The online casino features a diverse range of slot games, with Games Global (Microgaming) being a noted supplier. Their title, Major Millions, is listed with a Return to Player (RTP) of 89.37% and low volatility. This means wins are expected to be frequent but smaller in value.
The game mechanics for Major Millions include a 5x3 reel setup with 15 paylines. This structure provides a familiar and accessible format for many players. The game also offers a progressive jackpot, meaning the prize pool can grow significantly over time.
The maximum win potential for Major Millions is stated as x8000 the bet, in addition to the progressive jackpot. This indicates a substantial potential payout for players, though the low volatility suggests these larger wins may occur less frequently.
Are live tables open around the clock?
The live casino section offers an engaging experience for players. While specific operating hours for all live tables are not explicitly detailed, the contribution of live games to wagering requirements is set at 10%. This means that for every €10 wagered on live tables, only €1 counts towards clearing bonus conditions.
This 10% contribution rate is significantly lower than that of slots, which contribute 100%. For example, wagering €100 on live blackjack or roulette would only reduce a €35x wagering requirement by €10. Players aiming to meet wagering quickly may find slots more efficient.
The provided information does not specify continuous 24/7 availability for all live tables. Players interested in specific game times or availability should consult the casino's live lobby for the most current schedule and information.
Why does the APK installation on Android 7 not start?
The mobile application is designed for modern operating systems, requiring Android 8.0 or higher for installation. This minimum requirement ensures compatibility with the app's features and performance optimizations. Devices running older Android versions, such as Android 7, will not meet this system requirement.
For successful installation, an Android device needs at least 2 GB of RAM. The application file size is approximately 45 MB. These specifications are standard for many mobile applications and are necessary for smooth operation and functionality on compatible devices.
Similarly, iOS users require iOS 13 or newer for the application. This ensures that the app leverages the latest features and security protocols available on Apple devices. Players with devices that do not meet these operating system requirements will be unable to install and use the dedicated mobile application.
What does Jacks or Better 9/6 mean specifically?
The term '9/6 Jacks or Better' refers to the payout ratios for specific hands in a video poker variant. A full house typically pays 9 coins for every 1 coin wagered, while a flush pays 6 coins. This specific payout structure is a benchmark for optimal strategy in this game.
In contrast to higher paying variations, the '9/6' designation signifies a lower return to player (RTP) compared to full pay machines that might offer 10/7 or 9/7 payouts. For instance, a 9/6 machine might have an RTP around 99.54% with perfect play, whereas a 10/7 machine could reach 99.92%.
Understanding these payout differences directly impacts a player's potential return over time. A player consistently playing a 9/6 Jacks or Better machine could theoretically see a slightly lower long-term return on their wagers compared to playing a 10/7 version, assuming optimal strategy is employed throughout.
How do Corner 8:1 and Dozen 2:1 differ?
In roulette, a corner bet, also known as a square bet, covers four numbers in a block, such as 1, 2, 4, and 5. This bet typically pays 8 to 1. The payout is calculated as 8 times the original bet amount plus the stake returned.
A dozen bet covers a group of twelve numbers, either 1-12, 13-24, or 25-36. This bet pays 2 to 1, meaning for every €1 wagered, the player receives €2 profit plus their original stake back. This covers a significantly larger portion of the table.
The difference in payout reflects the probability of winning. The corner bet's 8:1 payout is for a lower probability event (4 numbers), while the dozen bet's 2:1 payout is for a higher probability event (12 numbers). This aligns with the general principle of higher risk yielding higher potential reward.
Why does KYC reject documents older than 3 months?
KYC, or Know Your Customer, procedures require verification of identity and address. Documents proving address, such as utility bills, are typically considered valid only if they are no older than 3 months. This timeframe ensures the information is current and accurately reflects the player's present circumstances.
Rejection of documents exceeding this 3-month limit is a standard regulatory practice across the financial and online gaming industries. It is designed to prevent fraudulent activity and ensure compliance with anti-money laundering (AML) regulations. Expired documents do not provide sufficient proof of current residency.
For players, this means that when undergoing KYC verification, they must submit recent documentation. For example, a gas bill dated four months ago would likely be rejected, and a new bill from the last 90 days would be required. This process typically takes between 24 to 48 hours to complete.
Is a win after a 6 EUR bet voided?
A win achieved after placing a €6 bet would not be automatically voided unless it violates specific bonus terms or general casino rules. For instance, if a player is actively using a welcome bonus, there might be a maximum bet limit in place.
The general terms for bonuses at Lucky Spins indicate a maximum bet of €5 when a bonus is active. Therefore, if a player wagers €6 while a bonus is active, any winnings from that bet could potentially be voided according to the wagering rules. This rule applies across all game types contributing to wagering.
This specific condition is critical for players to be aware of to avoid forfeiting their winnings. Players are advised to monitor their bet size closely, especially when bonus funds are involved, to ensure they remain within the €5 maximum to keep their potential wins valid.
Why does the live stream stutter with a weak connection?
Live streams, such as those offered in the live casino section, are data-intensive and require a stable internet connection to function smoothly. A weak or intermittent connection means that the video and audio data packets are not arriving at the player's device consistently or quickly enough.
This inconsistency leads to buffering and stuttering, as the playback software attempts to compensate for the missing data. For a smooth experience, especially with live dealer games like those from providers such as Play'n GO, a minimum of 2 GB RAM is recommended, and a robust connection is essential.
For instance, a mobile device using a cellular network with poor signal strength might struggle to maintain the necessary bandwidth for a live stream. This can result in fragmented gameplay, where actions from the live dealer are delayed or appear choppy, impacting the overall experience.
Contact
Live - online chat
Banking
Providers
Lucky Spins 2026