WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
UP TO €2000 + 100
FREE SPINS
Home → Login
Registration and login at Lucky Spins
Address Change Requires Re-Verification Within 48 Hours
For players who change their registered address, a re-verification process is initiated. This requirement ensures the accuracy of account information and is a standard security measure. The timeframe for this re-verification is stipulated as within 48 hours of the address update being submitted. Failure to complete this re-verification may result in account limitations or restrictions on withdrawals.
To complete the re-verification, players will typically need to provide an updated proof of address, such as a recent utility bill or bank statement, not older than 3 months. This document, along with potential other identity checks, is part of the Know Your Customer (KYC) procedure. The initial KYC check itself can take between 24 to 48 hours, so an address change adds to this process.
This means that if your address changes, you should be prepared for a potential delay of up to 48 hours before your account is fully functional for all operations, including withdrawals. It is advisable to check the specific requirements for address re-verification with the casino's support to ensure all necessary documentation is provided promptly.
Weekend Verification: Up to 72 Hours Waiting Time
The processing time for verification checks can extend significantly if submitted over a weekend. While standard verification is typically completed within 24 to 48 hours, submissions made on a Friday or Saturday may experience delays. This means that the entire verification process, from document submission to approval, could take up to 72 hours.
This extended timeframe is due to reduced operational capacity at casinos and their verification partners during weekends. For example, a KYC submission made on a Friday evening might not be fully processed until Monday or Tuesday. Players should factor this potential delay into their withdrawal plans, especially if they anticipate needing funds during the weekend.
To avoid prolonged waits, it is recommended that players complete their KYC verification well in advance of needing to make a withdrawal, ideally during regular business days. Ensuring all required documents, such as an ID and proof of address dated no older than 3 months, are correct and clearly legible can also expedite the process.
How Long Does Verification Take with Further Questions?
In cases where the casino or its verification partner requires further clarification or additional documentation, the verification timeline can be extended beyond the standard 24-48 hours. This occurs when the submitted documents are unclear, incomplete, or if discrepancies are found, necessitating additional checks. Players might be contacted for more information or alternative proof.
For instance, if your submitted ID is blurry or your proof of address is older than 3 months, the verification will be paused until corrected documents are provided. The clock for the 24-48 hour period resets or pauses, depending on the specific procedure, when new information is requested. This could push the total verification time to several days.
To mitigate such delays, it is crucial to ensure that all KYC documents, including your identification and proof of address, are of high quality, clearly legible, and meet the specified criteria. Being readily available to respond to any queries from the casino can also help expedite the resolution of these additional verification steps.
Upload KYC Documents with Mobile Camera
The process for submitting Know Your Customer (KYC) documents is designed for convenience, allowing players to use their mobile device cameras. This facilitates the capture of images for identification and proof of address, such as a driver's license or a recent utility bill, which must be no older than 3 months. The aim is to simplify the initial registration and verification steps.
Players can typically take clear photos of their documents using their smartphone or tablet camera and upload them directly through the casino's platform or a dedicated portal. This direct upload method bypasses the need for a scanner or computer, making the submission process faster. The initial registration itself takes about 1 minute to fill out the basic form.
Once uploaded, these documents are subject to a verification review that can take 24-48 hours. While using a mobile camera is convenient, ensuring the photos are sharp, well-lit, and show all four corners of the document is essential for a smooth KYC process and to avoid delays in account verification.
Confirmation Email Missing: Check Spam and 3 Alternatives
If a confirmation email after registration is not received, the first step is to check the spam or junk mail folder of the registered email account. Sometimes, automated emails from online services are mistakenly filtered. This initial check often resolves the issue, as the welcome or verification email may be waiting there. Registration typically requires an email address and takes 1 minute.
If the email is not in spam, there are several alternative actions. Players can request a password reset, which also sends an email and can confirm the registered address is correct and active. Another option is to attempt logging in directly; sometimes the account is active without an explicit confirmation email being noticed. The third alternative is to contact customer support directly.
When contacting support, provide the email address used during registration and any other details requested to help locate the account. They can then manually resend the confirmation email or verify the account status. For any withdrawal to be processed, a full KYC check, including ID and address verification, must be completed, which takes 24-48 hours.
Registration and verification step by step
| Step | What to Do | What You Need | Duration |
|---|---|---|---|
| 1 | open the registration form | email address | about 1 minute |
| 2 | enter your personal details | name, date of birth | 2-3 minutes |
| 3 | confirm your account | confirmation link | instant |
| 4 | make the first deposit | payment method | 1-5 minutes |
| 5 | complete verification | ID and proof of address | 24-48 hours |
Bank Statement Older Than 3 Months Rejected
For identity verification, a bank statement is required, but it must not be older than 3 months. This addresses the need for current residency verification as part of the Know Your Customer (KYC) process. An outdated document, such as one from four months ago, would be considered invalid for this purpose. Consequently, players might need to obtain a new statement to proceed with their verification.
The KYC procedure involves submitting documents like an ID and a proof of address, with the address proof needing to be a recent bank statement or utility bill. This verification step typically takes between 24 to 48 hours to complete. Any discrepancies found during this check, especially concerning the date of the bank statement, can prevent withdrawals.
Submitting a bank statement that is more than 3 months old means the verification process will not be approved. This directly impacts a player's ability to complete their account setup and potentially withdraw funds. It is crucial for players to ensure their submitted documents meet the stated age requirement to avoid delays.
Wagering Requirement x35 to x45 Starts with First Deposit
The wagering requirement for bonuses at Lucky Spins ranges from x35 to x45, and this requirement is activated from the moment of the first deposit. For instance, if a player receives a bonus of €100 with a x40 wagering requirement, they must wager a total of €4,000 (€100 x 40) before any winnings can be withdrawn. This turnover must be completed within the specified bonus terms.
This wagering multiplier applies to the bonus amount and, in some cases, the deposit amount, depending on the specific bonus offer. For the 300% welcome bonus up to €2,000 plus 100 free spins, understanding the exact calculation for wagering is essential. A €100 deposit combined with a bonus of €300 (300% of €100) would create a substantial wagering sum.
The activation from the first deposit means that any funds deposited to claim a bonus are immediately subject to the wagering obligations. If a player deposits €20 and receives a corresponding bonus, the wagering requirement of x35 to x45 begins immediately on that deposited amount and bonus. This process continues until the total turnover is achieved or the bonus expires.
From When Does the Bonus Appear After 20 EUR?
A bonus can become visible in a player's account following an initial deposit of at least €10. For example, if a player deposits €20 using a valid payment method, the associated welcome bonus, which is 300% up to €2,000 plus 100 free spins, should be credited shortly after the deposit is confirmed. The transaction duration for deposits is typically 1-5 minutes.
The minimum deposit required to trigger any bonus, including the welcome package, is €10. Therefore, a deposit of €20 would qualify for the bonus. The bonus funds and free spins are generally applied automatically after the deposit is processed, provided all terms and conditions for the bonus are met. This ensures players can start playing with their bonus immediately.
If a player makes a deposit of €20, the bonus is intended to appear in their account after the deposit transaction is completed, which usually takes between 1 to 5 minutes. This timeframe applies to most payment methods, including bank transfers and e-wallets like Neteller. Players should be able to see the bonus balance added to their account promptly.
When is the Bonus Visible in the Account?
Following a qualifying deposit, the bonus funds and any associated free spins are typically visible in the player's account immediately after the deposit transaction is processed. For instance, a deposit of €10 or more would trigger the bonus, making it visible within this short timeframe.
For new players, the 300% welcome bonus up to €2,000 plus 100 free spins is usually credited automatically upon the first successful deposit of at least €10. If a player deposits €50, the bonus amount of €150 (300% of €50) should appear alongside their deposit. This ensures that players can see their full playing balance including bonus funds.
The visibility of the bonus in the account is contingent on the completion of the deposit and any necessary confirmations from the payment provider. For example, a Neteller deposit is instant, meaning the bonus should appear within minutes. Bank transfers, while potentially taking 1-3 business days for the deposit itself, would also see the bonus reflected once the funds are cleared.
Duplicate Account Detected: Block and Withdrawal Stop Threaten
The creation of duplicate accounts is explicitly prohibited by the casino's terms and conditions. If a duplicate account is detected, the casino reserves the right to block all associated accounts. This measure is in place to prevent fraudulent activities and bonus abuse. Players found to have multiple accounts may face significant consequences.
In cases where duplicate accounts are identified, a critical outcome is the immediate stop placed on any withdrawal requests. This means that even if a player has legitimately won funds, they will be unable to access them until the issue is resolved, or potentially, the funds may be forfeited. The KYC process, including ID and address verification, aims to prevent this.
The age limit of 18 years is strictly enforced, and the birth date provided during registration is cross-referenced with official identification during KYC checks. Any discrepancies noted, such as an attempt to use different birth dates across multiple accounts, will trigger the blocking of withdrawals. This highlights the importance of accurate and consistent personal information.
Set Up Two-Factor Protection via Google Authenticator
Protecting your account with two-factor authentication (2FA) adds a critical layer of security beyond your password. This typically involves using an app like Google Authenticator, which generates a time-sensitive code displayed on your mobile device. When logging in, after entering your password, you will be prompted to input this unique code.
This security measure ensures that even if your password is compromised, unauthorised access to your account is prevented. The codes generated by Google Authenticator refresh every 30 seconds, meaning a stolen code becomes invalid within a minute. This contrasts with static security questions which can often be guessed.
Implementing 2FA via Google Authenticator requires a one-time setup process to link your account to the authenticator app. Once active, the additional step of providing a 2FA code at login significantly enhances your account's safety, making it much harder for malicious actors to gain entry.
Selfie With ID: What to Watch For
A common requirement during the KYC (Know Your Customer) verification process is the submission of a selfie holding your identification document. This is to confirm that the person attempting to access the account is indeed the legitimate owner of the ID provided.
Ensure your face is clearly visible and not obscured by shadows or glare on the identification. The ID itself, whether it's a passport or driver's license, should be sharp and all details, including your photograph and personal information, must be legible. Avoid using photocopies.
This verification step, often taking 24 to 48 hours for processing, helps prevent fraud and money laundering. A well-taken selfie with your ID, along with other required documents, facilitates a smoother and quicker account verification, allowing you to proceed with gameplay without undue delay.
Age Limit 18 Years: Check Before First Table
Access to the online casino is strictly restricted to individuals aged 18 years or older. This is a legal requirement to ensure responsible gambling practices and compliance with international regulations.
Your date of birth, provided during the registration process, is cross-referenced with your identification documents during the KYC verification. Any discrepancies identified between your stated age and the age confirmed by your ID will prevent payouts from being processed.
Therefore, before you even consider placing your first bet or spinning any reels, confirm that you meet the minimum age requirement of 18 years. This proactive check prevents potential issues later on, such as account suspension or the inability to withdraw any winnings.
KYC Check Usually Takes 24 to 48 Hours
The Know Your Customer (KYC) verification process is a mandatory step for all players. This involves submitting documents such as a valid identification and proof of address, typically dated no more than 3 months ago.
Upon submission of your documents, the KYC check typically takes between 24 to 48 hours to complete. During this period, the casino's verification team reviews the submitted information to confirm your identity and verify your account details.
Completing the KYC check promptly ensures a smoother experience, especially when you are ready to make withdrawals. For example, if you successfully complete your verification within 24 hours and wish to withdraw, the process is generally faster than if you delay submitting your documents.
Account Currency EUR Set Once at Registration
When you register for an account, you will be required to select your preferred currency. This choice, for example, EUR, is permanent and cannot be changed at a later stage.
It is crucial to make this decision carefully, as it will be the primary currency for all your transactions, including deposits, withdrawals, and any bonus calculations. For instance, the 300% welcome bonus up to €2,000 would be applied and calculated based on this initial currency selection.
Selecting EUR at registration means all your gameplay, bonus wagering, and financial activities will be conducted in this currency. This setup streamlines the user experience and avoids potential complexities related to currency conversions during gameplay or when claiming promotions.
Contact
Live - online chat
Banking
Providers
Lucky Spins 2026